LUMA SUPPORT
How can we help?
Start with the safety checks below or email support@tryluma.work for help with Luma, subscriptions, or privacy.
Quick checks
An alarm did not sound
Open Luma Settings and review Alarm Readiness, then use Test alarm now.
- Luma requires iOS 26 or later and uses AlarmKit for wake alarms.
- Do not hide Luma or protect it with Require Face ID. iOS can prevent AlarmKit alarms for hidden or locked apps.
- Check Alarm access, keep the phone charged, and run a real test after changing device or alarm settings.
- Keep a separate backup alarm whenever missing a shift could cause harm.
A shift time changed
Edit the exact day or shift in Luma Settings, then tap Update alarms now and resolve any coverage warning before relying on the new time.
A purchase is missing
Use Restore on the paywall or in Luma Settings. You can manage or cancel a subscription from Luma Settings through Apple.
Privacy or data deletion
Use Erase tracking history in Luma Settings for local punctuality records. Deleting Luma removes its remaining local app data. Read the Privacy Policy for subscription and support data.
